What is malware?
Malware, short for malicious software is used to refer to a variety of forms of hostile or intrusive software.
We deal with website malware. We come across all varieties of malwares in a hacked website. When we say website is hacked, it means website is controlled by a third person who may use it to his/her advantage or whatever ill thoughts he has in his mind. Once the hackers gain control of your website they misuse it, at the same time infect the users accessing the website.
The website may be hacked to deface a website and try and reinforce negative popularity. The hacked website may be used to redirect to external websites and get all the website traffic to it's own website. A typical example would be an SEO spam that redirects to the website that shows all kinds of pills pharma hacks. Some hackers get into the wbsite to do more harm than the site owner is aware of. It includes websites for phishing, eat up all the business and even steal an innocent user’s card details. The websites which are hacked are even used to infect websites or even the system accessing the website by ‘Drive-by download’ attacks.
With our advanced scanners we are now capable of tracing and cleaning all types of hidden malwares. We are continuously improvising our scanners, updating every sort of new malware patterns found.
Trace & Clean malware
Trace & fix Phishing
We have updated our scanners to detect specific behaviors of phishing files and it's patterns. The phishing victim site will be fixed within hours of ticket creation.
Clean SEO spam & Pharma Hack
There are specific files which generate spam files. Our scanners trace them and will get rid of them in a short while.
Fix Defaced Sites & minor bugs
We also fix the defaced websites and restore website functionalities.
Manual & Log based site analysis
Our web security specialists will manually check website logs to find the exact vulnerability for malware intrusion and fix the vulnerable part of the website.
Search Engine Blacklist Removal
As an added advantage we also submit websites to Google and other major search engines for site blacklist removal without charging our customers.
How we can fix it for you?
Dealing with malwares is a learning process; we have equally developed the scan technology to trace complicated malwares thrown by hackers. We are continuously improvising our scanners and updating every type of new malware patterns found. Our research team works hard to nab never before seen malwares and online threats. This process takes place on every website we work on. The moment a ticket is created, the dedicated malware analyst is assigned to perform the malware clean. We will provide whereabouts pertaining to the severity, and the type of hack within an hour of ticket creation. The malware removal process is performed manually by the analysts incharge and automatically by a malware removing tool. The files which are completely malicious will be deleted. The files which are partially malicious shall be cleaned. The automatic malware removing tool downloads the website files and cleans all the known malwares. We come across numerous types of malwares, malware attacks and malware campaigns. Our research team investigates on these new malwares and adds them to the malware removing scanners.
We trace the vulnerability and the source for the hack caused and perform the malware removing process simultaneously. Once the clean is performed we patch the vulnerability of website. Our cleaning processes run on secure private servers and do not require local installation. We submit the website to Google, and other major search engines for site blacklist removal without charging our customers. Once we have completed the malware fix we test, and check the site functionality and perform bug fixes. Our security analysts will keep you updated on all the work performed on your website and suggest to you suitable security tips to safeguard your website. We close the ticket only after our customer's issue is resolved.
Whenever we access a hacked or malware victimized website it either redirects the user to a malicious website or uploads the malicious software to the user's system. Then the hacker would gain control over the invaded system and could try executing the malicious software.
In this case there are two scenarios:
1) Website is malware free but may be blacklisted by Google due to a previous malware infection. In this case we will help you verify your website on Google.
2) Website may have malware and may not be detected by our scanners since it could be a new malware infestation that is yet to be updated to our scanners. We are continuously improvising our scanners, updating all the possible malware patterns found.
If the online scan result for your domain shows any positive malicious results then it is best to perform a malware clean on the website. We can clean your website and make sure your website is secure and back online.
Yes, we save a cleaned backup of the website for 15 days after the website clean and provide it to the customer on request for free.
If you have purchased malware clean service the blacklist removal is covered. This includes Google blacklisting, other search engine blacklisting and antivirus blacklisting removal.
The SEO spam and Pharma hack is designed by hackers to get Google hits for the spam contents. They even use Google webmaster tool to spam the website. To fix this issue the spam contents will be removed from the website and database. Then we submit the website to Google verification and remove spam URLS associated to the website.
How to find if the website is hacked?
The website hosting service provider will notify you if the website shows any malware and check if google has blacklisted the site. However, it would be too late since the website would have been suspended by this time. So here are a few ways to check if the website has any malware intrusion without using any advanced scanners.
Even websites show symptoms if it is infected with malwares, viruses etc. Some kinds of hacks are visible on the website in the form of defaced content. In this case either entire webpage will display the hacked content or a part of the website may have bad content. Observe content on google's SERP for your domain name. If you see any content that is not related to your website like spam URLs, or keywords, it indicates your website is malware infected and most probably are hiding somewhere in your website's files or database. Click your domain URL from the google SERP if the domain redirects or takes you to the external harmful website. It is bad to the site owner, user since it will direct all the website traffic to malicious sites.
Also, user's system may get infected with malware by drive-by-download or site may redirect to a phishing website. Check the files under root directory. Any files which are recently modified and has junk or has lengthy names will be considered to be suspicious. Then open the suspicious file, check the contents, compare it with the neighboring files which have a genuine name or not or the ones that were recently modified. If you feel it’s encoded, different in coding and has bad content. Then there you have it that’s a malicious file. Similarly check the files in the sub-folders. Then check the index and .htaccess files for the website, most of the hackers will take on these files for defacing and redirection.